Privacy Policy

1. Data Controller

Terms such as personal data, processing, controller, and processor are used with the meaning given under applicable European Union and Bulgarian law.

2. What personal data we process

We process only data that is necessary for a specific purpose. Depending on how you use the website, this may include:

• Contact data: name, email, phone number, company, city, delivery or pickup address when provided
• Inquiry and project data: message content, requirements, specifications, drawings, sketches, and files you send us
• Contract and invoicing data: company details, UIC, VAT number, address, contact person, payment information where applicable
• Technical data: IP address, device and browser identifiers, approximate location, security logs, pages visited and actions on the site
• Cookie data: see the Cookies Policy section on this page

We do not intentionally collect special categories of data such as health data or data revealing beliefs. Please do not include such information in inquiries or files.

3. Purposes and legal grounds

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

4. Who we share personal data with

We share data only when necessary and with appropriate safeguards. Possible recipients include:

• Hosting and technical support providers to operate and secure the website
• Email and communication providers for exchanging messages and files
• Accounting service providers for invoicing and statutory accounting where required
• Couriers and logistics partners for delivery or pickup where applicable
• Analytics and marketing tool providers only if you have enabled the relevant cookie categories
• Public authorities where required by law

When we use processors, we require contractual safeguards for confidentiality, security, and processing only under our instructions.

5. Transfers outside the European Economic Area

As a rule, we process data within the European Economic Area. If a specific provider processes data outside it, we will rely on appropriate safeguards such as standard contractual clauses or other lawful mechanisms.

6. Retention periods

• Inquiries and communication: until the communication ends and for a reasonable follow up period, usually up to 12 months unless a contract is formed
• Contracts, invoices, and accounting documents: for the periods required by applicable law
• Project files: for the time needed to deliver the service and handover, and further where needed for traceability and legal claims
• Security logs: typically from a few days to a few months depending on risk and protection needs
• Cookies: depending on the cookie type, see the Cookies Policy section

After the retention periods expire, we delete or anonymize data unless we must keep it by law or for establishing, exercising, or defending legal claims.

7. Security

We apply organizational and technical measures to protect data against unauthorized access, loss, alteration, or disclosure. Measures may include access control, logging, transport protection, backups, and incident response procedures.

8. Your rights

Subject to the conditions of the law, you have the following rights:

• Right to be informed about processing
• Right of access to your data and a copy
• Right to rectification of inaccurate or incomplete data
• Right to erasure where legal grounds apply
• Right to restriction of processing
• Right to data portability where applicable
• Right to object to processing based on legitimate interest
• Right to withdraw consent where processing is based on consent

In certain cases, we may refuse a request or limit its scope where this is permitted by law.

9. Contact for personal data matters and right to complain

For questions and requests related to personal data, please write to laz_er_rs@abv.bg. To help us handle your request faster, describe what you need and which data it relates to.

10. Children

This website and our services are not directed at children. If we learn that we have received personal data from a child without the necessary consent, we will take steps to delete it.

11. Changes to this policy

We may update this policy when needed due to changes in services, technologies, or legal requirements. We recommend reviewing this page periodically.

Last updated: 02 February 2026

Cookies Policy

Cookies are small text files stored on your device when you visit the website. They help the website function properly, remain secure, and provide a better user experience. Some cookies are strictly necessary, while others are used only based on your choice.

1. Types of cookies

• Strictly necessary cookies: required for core functions such as navigation, security, and basic website operation
• Functional cookies: remember your preferences and make the website easier to use
• Analytics cookies: help us understand how the website is used and improve it, used only with your consent
• Marketing cookies: used to measure and tailor advertising, used only with your consent

2. Third party cookies

The website may embed third party services that can set their own cookies. An example is an embedded map provided by a map service. These cookies are managed by the respective provider under its own rules.

3. Cookie consent and management

When you first visit the website, you may see a cookie banner or preference panel. From it you can accept or refuse categories that are not strictly necessary. You can change your choice at any time via the cookie settings, if such a control is available on the website.

4. Browser settings

In addition to the banner, you can manage cookies through your browser settings. Blocking strictly necessary cookies may affect the website functionality.

5. Example cookie categories list

The table below is an illustrative overview of categories. Actual cookies depend on enabled functionality and the preferences you choose.

6. Contact

If you have questions about cookies or personal data processing, contact us at laz_er_rs@abv.bg.